How to handle Grievances

The effective handling of employee grievances is part of the job of every executive that requires patience, diplomacy and open-mindedness.  These qualities however are not always found in executives. Read the rest of this entry »

How to Manage when Interrupted

For a service oriented enterprise, the primary task of an executive is to ensure that quality service is rendered to every customer at all times.  Therefore, inquiries requests or needs by customers should never be considered as interruptions. Read the rest of this entry »

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How to Deal with Burnout

There are companies who implement reward system for hardworking and outstanding performer employees in order to minimize “burnout”.  The “burnout” syndrome however that is characterized by dullness and emotional weariness to employees is nonetheless inherent to some kind of work.  Read the rest of this entry »

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How and When to Impose Discipline

Disciplinary action is expected to be executed effectively by superiors within their respective jurisdictions, but this can be imposed only when necessary.  An executive should impose discipline to improve performance and to correct a wrong doing or misconduct of subordinates. Read the rest of this entry »

KEEP KNOWLEDGE OF EMPLOYEES OUTSIDE ACTIVITIES

There are officers and employees of financial intermediaries and business corporations who are the cause of irregularities or frauds resulting to business loss in the absence of early detection.  These irregularities and frauds, however, can be prevented through early detection which can be achieved by implementing certain control measures.  Read the rest of this entry »