There are many ideas that people have for telecommuting, but here is a very simple system that can be used immediately for people that work in customer service, technical support, order taking or a similar type of job where the majority of work is done on the phone and at a computer terminal.

The first part of the system involves all of the representatives logging into an online database system when their shift starts. It is worthwhile to note that most of the businesses that hire these types of workers already have such a system currently where the workers can request time off, book additional work and do other housekeeping tasks. It would be a simple matter to expand this system to include everything else.

Once everyone has logged in, they can then sync up their dedicated work phone line with the database and this in turn will put them into a queue of available agents for the calls that then come in. Each call that comes in is then delegated to the next available agent in a way similar to how in-office systems already work. The technology already exists to bring those systems online and if this was done for every office that has these types of workers, that amount of fuel consumption within the country would drop by a very dramatic amount.