A successful local bank adapted a suggestion system which they concluded to be effective. The employees were encouraged to submit their ideas like on how to develop or improve its banking services or on how to save cost expenditures and other recommendations related to banking.
The suggestions came from different departments but more came from employees directly in contact with bank customers. Aside from the monthly suggestion system winner, there is also the annual winner who was chosen to be the best among the best winners. All winners are given rewards and recognitions and are featured on the bank’s bulletin or circular

Keeping employees’ involvement at the suggestion level should be part of management policy. Input and final implementation are the employees’ jobs; decision-making and analysis of any new proposals rests with the executive committee,

To get the suggestion system more effective, the following must be applied:

1. Encourage employees to formalize their suggestions. These are the ideas that came from their years of experience in a particular job.
2. Maintain a strict policy on the qualities of the suggestions. Emphasize that recommendations should be specific and the problem involved is clearly defined.
3. All qualified suggestions will be thoroughly screened and evaluated by a committee before the best suggestion is presented and approved by higher management for implementation.
4. The employee with the best suggestion should be publicly recognized or rewarded to inspire others to follow suit.

It is important to note that participation caries its own rewards for employees. Being asked to make suggestions, getting a little attention and receiving even a simple “thank you” from management are all motivators that usually result in improved productivity.

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