People: The Key to Effective Growth
Domino’s Pizza, Inc. is a small debt-ridden chain in 1970 that became one of the largest pizza companies in America where its sales reached over a billion dollars in 1985. According to Mr. Thomas Monaghan, the founder, president and chief executive officer, the secret of his company’s phenomenal growth: “I programmed everything for growth. Everyday we develop people-the key to growth is developing people.”
Mr. Thomas Monagham’s business is a pizza parlor, he did not invest his time in looking for special ingredients for his pizza—but on people. People are the key to an effective leadership. Think of the cost of leadership and not its glamour. He invested considerable time in giving instruction and with his own life as example to emulate.
Perhaps, you can picture him coming to office before any of the employees punched their time cards in the bandy clock, or checking the available stocks on hand with his employees. Then he oversees the preparation and serving of foods and talking to customers to determine satisfaction of service and regularly conducting dialogue with his employees to discuss as to how to improve business operation and service.
How many Thomas Monaghams do we have nowadays, believing that by putting priority in developing people, growth in sales and profit possibly follows? Sadly, there are business owners who consider their employees as performing assets just like machines.
Employees are being coerced and are intimidated to do their jobs beyond limits. Please bear in mind that people are human beings created by the Almighty, can be changed, not by coercion, not by intimidation, but by good example.
