A survey was conducted among hundreds of top performing salespeople from different areas and industry. As a result, here are some of the best ways to get and keep new customers:

• Thorough knowledge of the job and keep up with commitment when something has to be done. A salesperson must know his basic functions and products. Provide prompt solution to customer problem.
• Sell the product/s based on customers’ need, satisfaction and value not on price consideration. A lot of customers buy products based on benefits they get and not primarily on its price.
• Always say “thank you” after booking the orders. Thankfulness is a gesture that can motivate the buyer’s sensibilities to reorder from a grateful salesperson.
• Should there be unavoidable delays in delivery, the customers must be informed properly but give guarantee on immediate action or feedback. Every disappointed customer can be a loss in business.
• Learn to know more about the customer. Any relevant information will be a big help in identifying other needs that may result to expanded business deals.
• Be ready to be a good listener and a good conversationalist by focusing on the interest of the customer for the products or services needed.
• Determine the decision maker and make necessary arrangement for presentation of the business proposal. This will shorten the negotiation process and closing of sale.
• Avoid expressing negative comments about competitors. Instead, focus on the products and be able to compare intelligently its features and benefits.

Happy customers could mean more business, more profits and a lot of monetary benefits and recognition to the sales person.

Related posts:

1. Comparing the Average Sales Person Against the Creative Sales Person
2. The Importance of Customer’s Loyalty to the Business
3. Understanding Customer Dissatisfaction
4. Value of Customer Retention
5. Making Your Personality Work for You